Passengers food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.
Passengers must exercise great care in handling any refreshments, especially hot drinks, whilst the coach is in motion. The Company cannot accept responsibility for any personal injury or damage to the clothing or belongings of passengers which is caused by passengers spilling such refreshments over themselves or other passengers during the journey.
Are not permitted. Guide dogs or hearing dogs may travel by arrangement with the office.
In the event of complaint about the companys services, the customer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 7 days of the date of the trip. The company will acknowledge all complaints within 10 days and will normally reply fully within 28 days.
It is the customers responsibility to check and ensure the validate of all their travel documents prior to travelling.
We offer the same standard of service to all customers including those with disabilities. Wherever possible, we will accommodate customers with disabilities although we are limited in the assistance we can provide. Please notify us of any disability at the time of booking.
We will not be responsible, under any circumstances, for customers failing to board the coach at their allotted time or when instructed by the driver.
For whatever reason, should the coach be late in arriving at the designated pick up point, we will not be liable to offer any form of compensation.
Should be claimed and collected from our Office within two weeks of travel. Any costs in returning lost property back to customers will be charged for.
Is carried at owner's risk and must be clearly labelled.
Smoking is not permitted on our coaches. Electronic cigarettes are also prohibited.
We will refuse a booking or terminate a passenger's travel in the event of unreasonable conduct. Unreasonable conduct includes failure by customer to return to the coach at the time instructed by the driver in which case the driver will be entitled to depart and we shall not be held responsible for any extra travel or other costs subsequently incurred by the customer.