Day Trip - Terms & Conditions

 

Admissions

Are included where stated. National Trust and English Heritage members may use their cards but failure to bring your card will result in your having to pay full admission on the day.

Attraction, event and theatre tickets, if applicable, will be available from our driver on the day.

 

Refreshment and Alcoholic Drinks

Passenger’s food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.

On some day trip services and private hire contracts refreshments, including hot drinks, are available on board the coach for purchase by passengers during the journey. Passengers must exercise great care in handling any refreshments, especially hot drinks, whilst the coach is in motion. The Company cannot accept responsibility for any personal injury or damage to the clothing or belongings of passengers which is caused by passengers spilling such refreshments over themselves or other passengers during the journey.

 

Amendments

You can transfer a day trip to another of equal or greater value provided the request is made no later than 7 days before departure date. All transfers are subject to a payment of a £5.00 per person administration fee

 

Animals

Are not permitted. Guide dogs or hearing dogs may travel by arrangement with the office.

 

Cancellation by us

In the unlikely event that we find it necessary to cancel the trip you will be notified no later than seven days before departure and given a full refund. In these circumstances, no compensation is payable. Occasionally, events are cancelled or postponed by the organiser, unless indicated otherwise, if an event is cancelled, ticket holders will be offered seats at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund will be issued.

 

Cancellation by Passenger

Cancellations are subject to the following charges:-

a. Seven days or more before departure date - 50%.

b. Less than seven days before departure date - no refund.

c. Bank levied debit, credit or charge card transaction fees - no refund.

All cancellations must be made in writing.

NB:- In cases where the trip is inclusive of an attraction, event and theatre tickets the ticket cost will be excluded from any refund calculation.

 

Children's Fares

Are normally up to and including 15 years of age. Ages may vary where applicable fares are shown on the appropriate page of our leaflet or on our website. Children under 2 and not occupying a seat may travel free. All children must be accompanied by a full fare-paying adult.

NB:- In cases where the trip is inclusive of an attraction, event and theatre tickets the appropriate ticket cost will be charged for children under the age of 2.

           

Complaints

In the event of complaint about the company’s services, the customer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 7 days of the date of the trip. The company will acknowledge all complaints within 10 days and will normally reply fully within 28 days.

 

Confirmations and Travel Documents

It is the customer’s responsibility to check and ensure the validate of all their travel documents prior to travelling.

 

Disabilities

We offer the same standard of service to all customers including those with disabilities. Wherever possible, we will accommodate customers with disabilities although we are limited in the assistance we can provide. Please notify us of any disability at the time of booking.

 

Late Arrival of Customer

We will not be responsible, under any circumstances, for customers failing to board the coach at their allotted time or when instructed by the driver. Any additional travel costs incurred by the customer in these circumstances are not refundable.

 

Late Arrival of Coach

For whatever reason, should the coach be late in arriving at the designated pick up point, at the day trip attraction itself or the return drop off we will not be liable to offer any form of compensation.

 

Lost Property

Should be claimed and collected from our Office within two weeks of travel. Any costs in returning lost property back to customers will be charged for.

 

Luggage and Shopping

Is carried at owner's risk and must be clearly labelled.

 

No Smoking Policy

Smoking is not permitted on our coaches. Electronic cigarettes are also prohibited.

 

Passports/Visas

A valid passport must be carried on all European day trips. It is the responsibility of the customer to check that they are in possession of their passports and (or visa's if needed) and that they are valid for European day trips prior to travelling.  Customers not in possession of a passport will not be carried on European trips.

 

Payment

Any payment by a credit or charge card will be subject to an additional bank levied fee of 3%. These bank levied charges are non refundable.

 

Seating Information

Due to different coach configurations and for operational reasons we may have to allocate different size vehicles and seat numbers, although this will be avoided as far as possible. Front seats can be reserved as pairs and we do not charge an additional supplement - they are simply on a first come, first served basis. As our front seats are so popular, we cannot allow single passengers to take one of the front seats – sorry!

 

Senior Citizen Concessions

May apply to those citizens who have reached the age of 60 or over.

 

Setting Down

We set down in reverse order to the pick-up circuit but in exceptional circumstances we may have to set down in the same picking up order. Only authorised pick-up / drop off points will be served

 

Times

We are unable to specify the arrival point or time at the day trip destination and similarly the departure point and time as these may vary. Home arrival times are approximate, and subject to traffic conditions. We try to provide between 4 to 5 hours at any booked destination however we reserve the right to change this at any time due to unforeseen circumstances such as coach malfunctions, adverse traffic or weather conditions or any other force majeure events.

 

Amended pick ups

We may operate a reduced pick-ups list for some of our longer excursion’s than is shown in our brochure to allow more time at the venue.

 

Trip Curtailment

Should a trip have to be curtailed due to unforeseen circumstances such as mechanical or other coach defects, traffic conditions (including Operation Stack), etc..... any compensation shall be at the total discretion of Passenger Plus Ltd.

 

Unreasonable Conduct

We will refuse a booking or terminate a passenger's travel in the event of unreasonable conduct. Unreasonable conduct includes failure by customer to return to the coach at the time instructed by the driver in which case the driver will be entitled to depart and we shall not be held responsible for any extra travel or other costs subsequently incurred by the customer.

 

Web/On-line Bookings

The advertised price is only available on direct bookings made electronically via our website. Once a web/on-line booking has been transacted you will be e-mailed a confirmation which is your Travel Document. Your card details are entered on a secure page and the information is transferred using the latest secure SSL technology. All transactions are handled by SagePay and we are regularly monitered for compliance.

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