Terms & Conditions

 

Refreshment and Alcoholic Drinks

Passenger’s food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.

Passengers must exercise great care in handling any refreshments, especially hot drinks, whilst the coach is in motion. The Company cannot accept responsibility for any personal injury or damage to the clothing or belongings of passengers which is caused by passengers spilling such refreshments over themselves or other passengers during the journey.

 

Animals

Are not permitted. Guide dogs or hearing dogs may travel by arrangement with the office.

           

Complaints

In the event of complaint about the company’s services, the customer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 7 days of the date of the trip. The company will acknowledge all complaints within 10 days and will normally reply fully within 28 days.

 

Confirmations and Travel Documents

It is the customer’s responsibility to check and ensure the validate of all their travel documents prior to travelling.

 

Disabilities

We offer the same standard of service to all customers including those with disabilities. Wherever possible, we will accommodate customers with disabilities although we are limited in the assistance we can provide. Please notify us of any disability at the time of booking.

 

Late Arrival of Customer

We will not be responsible, under any circumstances, for customers failing to board the coach at their allotted time or when instructed by the driver.

 

Late Arrival of Coach

For whatever reason, should the coach be late in arriving at the designated pick up point, we will not be liable to offer any form of compensation.

 

Lost Property

Should be claimed and collected from our Office within two weeks of travel. Any costs in returning lost property back to customers will be charged for.

 

Luggage and Shopping

Is carried at owner's risk and must be clearly labelled.

 

No Smoking Policy

Smoking is not permitted on our coaches. Electronic cigarettes are also prohibited.

 

Unreasonable Conduct

We will refuse a booking or terminate a passenger's travel in the event of unreasonable conduct. Unreasonable conduct includes failure by customer to return to the coach at the time instructed by the driver in which case the driver will be entitled to depart and we shall not be held responsible for any extra travel or other costs subsequently incurred by the customer.